Buy Now

Packaging that protects

Privacy Policy

All the information you need about our privacy policy


Macfarlane Group PLC Privacy Policy

This policy sets out the basis on which Macfarlane Group collects and processes your personal data through your use of our website and/or other marketing activities.

Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.

For the purposes of this policy, Macfarlane Group refers to Macfarlane Group and all of its subsidiaries.

Macfarlane Group PLC

Macfarlane Group PLC is the controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy). We are registered with the UK Information Commissioner’s Office with number Z5909099. Our registered office is 3 Park Gardens, Glasgow, G3 7YE.

If you have any questions about this privacy policy, the use of your personal information, or your dealings with our website, you can contact us at

Your Personal Data

Information You Provide to Us

You will provide some or all the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for marketing activities:

Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

We do not collect any categories of sensitive personal data and our website is not intended for children so we do not knowingly collect data relating to children.

Information We Collect When You Use Our Website or Our Apps

As you interact with our website, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Usage Data – includes details of products and services you have purchased from us, and information about how you use our website;

Technical Data – includes:

Other – We may also receive information from third parties we work closely with such as delivery services, credit reference agencies and fraud prevention agencies.

What we Use Your Personal Data For

Data protection law in the UK allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:

Below are the ways we will use your personal data to fulfil your contract and/or for our legitimate interests:

Direct Marketing

We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us, whether via our website or by other means, we may use the information you have given us for:

At any time, you can opt out of direct marketing or change your preferences by following the link on the emails we send to you or by emailing us at

Cookies: We need your consent for our use of cookies. You have the right to withdraw your consent.

Who we Share Your Personal Data With

We may share your information within Macfarlane Group PLC and with our selected third parties for the purposes referred to above. For example:

We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.

From time to time, we may ask you if you would like to be contacted by other selected third parties, such as part of a joint promotion or a collaboration. If we do this, we will also provide you with a link to that third party’s privacy policy to help you decide if you wish to be contacted by them. If you do consent to this (by an express opt in), that third party would be the data controller in respect of any activity by them that you have consented to.

Links to Other Organisations

If you follow links to any other websites from our own website, these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Opting Out of Marketing and Preference Updates

If you no longer wish to receive direct marketing and updates from Macfarlane Group you can unsubscribe at any time by clicking on the link in the footer of the email or using the ‘unsubscribe from all’ link within the email preference centre accessible through the emails. You can also amend your preferences within the email preference centre. Alternatively, you can email If you are a registered online customer you can also opt out and amend your preference settings within your login profile under “My Account”.

Security of Your Personal Data

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.

Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.

We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public wifi.

If you receive an email purporting to be from Macfarlane Group asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.

Outside EEA – Data Storage and Transfer

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) to work with third parties who we use to help us carry out the purposes referred to above or to comply with a legal duty.

Whenever we transfer your personal data out of the EEA, we will make sure an adequate level of protection is afforded to it by using one of the following safeguards:

How Long We Keep Your Personal Data

We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.

Your Rights

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it. Please let us know if you think we should not be using it, but please be aware that there may be legal or other official reasons why we need to keep or use your information.

Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at or by writing to us at Company Secretary, Macfarlane Group PLC, 21 Newton Place, Glasgow G3 7PY:

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO so please contact us in the first instance.

If you have any questions or require any more information please contact us at

Our use of cookies

When using the Macfarlane Group Websites, we want to ensure your user experience is as easy, useful and reliable as possible. When services are delivered on the Internet, this occasionally requires placing small amounts of information on your computer. These files are known as cookies. They cannot be used to identify you personally but purely exist to improve services for you.


Cookies used by this website

There are two cookie types that you may encounter on Macfarlane Group Websites. These are known as; ‘First party cookies’ and ‘Third party cookies’.


First party cookies: these are cookies that are necessary for our website to function and ensure a positive user experience.


Third party cookies: these are cookies delivered by other companies and determine ways in which we can improve or enhance our website. Please see below for a further description of these cookies and the time they remain resident on your computer…


First party cookies:
Purpose: Stores session information whilst viewing the website to enhance user experience. No personal information is used in this cookie.
Expires: When you close your browser.


Third party cookies:
Used by Google Analytics, Facebook and Wordfence.
Provider: Google Analytics
Name: _gat
Purpose: used to throttle request rates for analytics tracking.
Expires: 1 minute.

Provider: Google Analytics
Name: _ga
Purpose: Used to distinguish users when tracking analytics
Expires: 2 years.

Provider: Google Analytics
Name: _gid
Purpose: Used to distinguish users when tracking analytics
Expires: 24 hours.

Provider: Facebook
Name: fr
Purpose: Used for advertising purposes
Expires: 3 months.

Provider: Wordfence
Name: wfvt
Purpose: A security cookie which helps prevent malicious website attacks, worms and viruses that could impact our visitors.
Expires: 30 minutes.

Provider: Wordfence
Name: wordfence_verifiedHuman
Purpose: Security cookie used to verify if the visitor is a bot or human
Expires: 24 hours


LinkedIn Insight Tag

The LinkedIn Insight Tag creates a unique LinkedIn browser cookie on a visitor’s browser and enables the collection of the following data for that cookie: metadata (such as I address, timestamp, page events (like page views), and LinkedIn demographic information if there is an active member cookie present. Collected data is encrypted. For more information see:


By using this website you are allowing cookies to be temporarily stored on your machine. Should you not wish this to happen then please navigate away from this site or disable cookies from within your Internet Browser.


Contact Forms

Our website’s contact forms require users to give us contact information (like your name, email, postal address, etc.). Contact information from this form is used to supply information about Macfarlane Packaging to you at a later date.


Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact