Please note, if you are buying through our website, our online sales terms and conditions
apply. You can read them below.

1.1 Company details. Macfarlane Group UK Limited, (company number 01630389) (we and us) is a company registered in England and Wales and our registered office is at Siskin Parkway East, Middlemarch Business Park, Coventry, CV3 4PE. Our main trading address is Siskin Parkway East, Middlemarch Business Park, Coventry, CV3 4PE. Our VAT numbers are GB 262 375262 (GB) and IE 3809 995 QH (IRELAND). We operate the website macfarlanepackaging.com.

1.2 Contacting us. UK Customers can contact our customer service team on 0800 288 8822 or at customercare@macfarlanepackaging.com . Customers in Ireland can do so on IE +353 404 37370 and at irsales@macfarlanepackaging.com. Provisions on how to give us formal notice of any matter under the Contract are set out below.

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade,
custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language. These Terms and the Contract are made only in the English language.

2.4 Reference to these terms. You should ensure that you are able to access these terms for future reference.

2.5 Privacy and Data Protection. Details about how we handle personal data can be found here.

3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.

3.4 Accepting your order. Our acceptance of your order takes place when we send you an invoice for the relevant Goods. This is the point at which the Contract between you and us will come into existence.

3.5 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will endeavour to inform you of this as soon as possible by email and will not process your order. If you have already paid for the Goods, we will refund you the full amount, including any delivery costs charged, as soon as possible.

4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer & display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 10% tolerance.

4.3 The packaging of your Goods may vary from that shown on images on our site.

4.4 We reserve the right to amend the specification of the Goods if required by any applicable legal or regulatory requirement.

4.5 In respect of bespoke or custom packaging PDF or other electronic copy proofs will be supplied for all orders, but should you require a printed proof there will be additional charge. In addition if any artwork changes are made after the proof has been issued, there will be additional charges for making the necessary amendments.1

Business Customers

5.1 You may cancel the Contract and receive a refund, if you notify us as set out below within 14 days of your receipt of the Dispatch Confirmation.

5.2 However, this cancellation right does not apply in the case of:

(a) Goods made in accordance with your specifications or designs (except where we have made a material error in relation to the same); or

(b) any Goods which become mixed inseparably with other items after their delivery.

5.3 To cancel the Contract, UK customers should contact 0800 288 8822 or at customercare@macfarlanepackaging.com and customers in Ireland should contact +353 404 37370 and at irsales@macfarlanepackaging. Cancellations must be received prior to the relevant Goods being dispatched. When you email us, please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.

5.4 If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay.

5.5 If Goods have been delivered to you before you decide to cancel the Contract, then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in-store or hand them to our authorised carrier. Please see our Returns terms below for our returns address, printable returns labels and information about our authorised carrier and how to arrange a return. If we have offered to collect the Goods from you, we will collect the Goods from the address to which they were delivered unless agreed otherwise. We will contact you to arrange a suitable time for collection.

Consumer Customers

5.6 In respect of Goods purchased by you as a consumer, there are additional rights of return and refund available under consumer protection law. You may generally change your mind at any time within 14 days of delivery of the Goods and arrange for their return. Please note however that this does not apply to all Goods and you will not have this right if the goods are made to your specifications, are clearly personalised or become mixed inseparably with other items after their delivery.

6.1 We will contact you with an estimated delivery date, which will normally be within 7 days after (the earlier of) the date on which we email you to confirm our acceptance of your order or the date on which we send you the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control.

See below for details of our responsibilities when this happens. Delivery dates are estimate only.

6.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order or (when they are being collected from us) when they are collected by you or your carrier, and the Goods will be at your risk from that time.

6.3 You own the Goods once we have received payment in full for them, including of all applicable delivery charges and taxes.

6.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

6.5 If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods. We shall repay you the price you paid for the Goods after deducting reasonable storage, insurance and selling costs and any shortfall between the resale price and the price you paid for the Goods.

6.6 If the goods you order are not in stock, we will back order the goods and quote an estimated delivery date or offer a suitable alternative if the item is no longer available. You will always be emailed with the option to cancel your order if you do not accept the new delivery date or the alternative item offered is not acceptable

6.7 If you are collecting your order directly from one of our branches, you will be required to provide two forms of identification. These are (1) a current photographic driving license or passport and (2) a utility bill or council tax bill that is no older than 3 months old as at the date of presentation to us, which shows your full name and address.

7.1 We deliver to the UK and Ireland. However, there are restrictions on some delivery destinations. We will always try to let you know about delivery restrictions as soon as possible. For current delivery restrictions, please click here.

7.2 Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

8.1 We sell predominantly to businesses, but also to consumers.

8.2 Whilst as stated below the law of England and Wales generally applies to these terms, nothing in these terms should be interpreted to contradict or compromise any rights you may have under Irish consumer legislation in any way which is prohibited by law.

9.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see below for what happens if we discover an error in the price of Goods you ordered.

9.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

9.3 The price of Goods excludes VAT (unless stated otherwise) at the applicable current rate chargeable in the UK if you are ordering in the UK or the Republic of Ireland if you are ordering in Ireland. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

9.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our delivery information page here.

9.5 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Goods & correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and

(b) If we discover an error in the price of the Goods you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

9.6 In respect of offers and promotions offered from time to time:

(a) Only one offer, voucher, discount or promotion is valid per order

(b) Any offer, voucher, discount or promotion can be withdrawn at any time without notice

(c) Offers and promotions only apply to RRP prices

(d) When delivery charges are incurred, these will be taken into account when price matching

(e) Discount vouchers, e.g. 15% off, do not apply to the following items, unless otherwise specified: Flexi-Hex, Custom Printed Boxes, Polythene Heat Sealers, Tape Machines & Dispensers, Load Carriers & Sack Trucks, Clearance Items, Polythene Shrink Wrapping Equipment, Strapping Machines, Stretch Machines, Stretch Dispensers, Strapping Tools & Kits, Steel Strapping Tools & Kits, Strapping Dispensers & Trolleys or UPS approved bottle packaging.

(f) Minimum order values and other conditions may apply. Please see specific promotions for details.

10.1 You can pay for Goods using a debit card or credit card accepted by us. You can also pay using a cheque, PayPal, Google Pay, Apple Pay or credit accounts payments (subject to status) where expressly permitted by us.

10.2 Payment for the Goods and all applicable delivery charges is in advance.

11.1 Many of the Company & products come with a 30-day money back guarantee on return of goods in an unspoilt, saleable condition. This does not apply to custom or built to order Goods

11.2 The Customer may raise matters regarding the guarantee with the Company by telephone or email using the contact details at clause 1.

11.3 You will bear the cost of returning the goods to us unless the goods are being returned because they are incorrect or defective, in which case we will arrange for the goods to be collected by their nominated carrier. In the case of Goods then found not to be so incorrect or defective, we shall be entitled to charge you for the relevant collection. If you are a consumer, you will always be entitled to return goods in accordance with your statutory rights.

11.4 On receipt of the returned goods by us, you will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition

11.5 Some of the Goods we sell to you come with an additional guarantee. If so, details of the guarantee will be provided as part of the sales process.

12.1 The Goods are intended for use only in the UK & Ireland.

12.2 We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:

(a) subject to clause 4 , conform in all material respects with their description;

(b) be free from material defects in design, material and workmanship;

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

(d) be fit for any purpose held out by us.

12.3 Subject to clause 12.4 , if:

(a) you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 12.2 ;

(b) we are given a reasonable opportunity of examining the Goods; and

(c) we ask you to do so, you return the Goods to us, we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

12.4 We will not be liable for breach of the warranty set out in clause 12.2 if:

(a) you make any further use of the Goods after giving notice to us under clause 12.3 ;

(b) the defect arises as a result of us following any drawing, design or specification supplied by you;

(c) you alter or repair the Goods without our written consent;

(d) the defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions; or

(e) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

12.5 We will only be liable to you for the Goods & failure to comply with the warranty set out in clause 12.2 to the extent set out in this clause 12 .

12.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

12.7 These Terms also apply to any repaired or replacement Goods supplied by us to you.

12.8 These Terms are not intended to contradict and consumer rights that a consumer in the UK or Ireland may have in respect of the Goods, which will be recognised by us at all times.

13.1 References to liability in this clause 13 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

13.2 We only supply the Goods for internal use by your business (or by you if you are a consumer), and you agree not to use the Goods for any resale purposes.

13.3 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d) any other liability that cannot be limited or excluded by law.

13.4 Subject to clause 13.3 , we will under no circumstances be liable to you for:

(a) any loss of profits, sales, business, or revenue; or

(b) loss or corruption of data, information or software; or

(c) loss of business opportunity; or

(d) loss of anticipated savings; or

(e) loss of goodwill; or

(f) any indirect or consequential loss.

13.5 Subject to clause 13.3 , our total liability to you (unless you are acting as a consumer) for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods paid for by you.

14.1 Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;

(b) you fail to pay any amount due under the Contract on the due date for payment;

(c) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(d) your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

14.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

14.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

16.1 When we refer to "in writing" in these Terms, this includes email.

16.2 Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first-class post or other next working day delivery service, or email.

16.3 A notice is deemed to have been received:

(a) if delivered by hand, at the time the notice is left at the proper address;

(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c) if sent by email, at 9.00 am the next working day after transmission.

16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

16.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

17.1 Assignment and transfer.

(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.

(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

17.1 Assignment and transfer.

17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed byyou and us (or our respective authorised representatives).

17.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

17.6 Governing law and jurisdiction. The Contract is (subject to clause 17.7) governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the non-exclusive jurisdiction of the English courts.

17.7 Irish consumer protection law will apply to the contract between us if you are dealing with us a consumer and reside in Ireland.

These conditions of sale apply if you are trading with us offline.

Click here to view our terms and conditions of offline sale.

Click here to view our terms and conditions of purchase

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