Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

What rate of VAT do I pay?

The rate of VAT you pay will depend on the country you’re ordering from.

If you’re based in the UK, VAT is applied at the current rate of 20%. If you’re ordering from Republic of Ireland, VAT is applied at the current rate of 23%.

For more information, visit our VAT and Duty Page.

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