Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

Does Macfarlane have any specific environmental accreditations or standards?

Yes, we do. Some of the independent environmental standards we adhere to include: 

  • FSC (Forest Stewardship Council) – we are an FSC certified business, which means we can provide FSC certified packaging. Look out for the FSC’s trusted mark of sustainable forestry on our products. 
  • EcoVadis – we currently hold a Gold rating for sustainability from EcoVadis, putting us in the top 10% of companies assessed to their rigorous sustainability standards around the world. 
  • Sedex – over 85,000 businesses globally use Sedex as a means for creating more environmentally and socially sustainable supply chains. Being a member of Sedex allows us to maintain supply chain transparency, assess risks and comply with appropriate legislation. 

Carbon Disclosure Project (CDP) – Macfarlane Group plc submits disclosures to the CDP, as part of our ongoing commitment to be transparent about our carbon emissions and efforts to reduce them.

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