Payments
Customers who buy directly via our website can check out using their online account. If you don’t have an account, you will be prompted to create one before proceeding with your order. You can also create one here.
We accept the...
Yes, you can apply for credit terms!
Whether you buy online or via one of our regional distribution centres, you will need to complete a credit check form.
This is then reviewed by our finance department. Subject to approval, you will be...
Once your order has been delivered, we’ll automatically send an invoice to you via email.
You can also request or view historic invoices:
If you buy packaging directly from our website, you will be able to view and download...
This will depend on how you place your order with us.
If you buy packaging directly from our website, you will be able to view and download your invoice(s) from your online account.
If you use our e-trading platform...
No, we will not store your card details. You will need to provide them every time you choose to pay via this method.
The rate of VAT you pay will depend on the country you’re ordering from.
If you’re based in the UK, VAT is applied at the current rate of 20%. If you’re ordering from Republic of Ireland, VAT is applied at the current rate of 23%.
For more information...
If your business is VAT exempt, you need to contact our customer care team who can put you in touch with the Macfarlane Packaging finance department.
To register with us as a VAT exempt business, you will need to provide a VAT exemption certificate. ...