Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

Can I get a copy of an invoice from a past order?

This will depend on how you place your order with us.

If you buy packaging directly from our website, you will be able to view and download your invoice(s) from your online account. 

If you use our e-trading platform, your invoices will automatically appear on your account. You can also request for them to be sent to you via email. 

If you’re purchasing via our local branches, you can contact them to request a copy of a past invoice.

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