Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

How can I track my order?

If you placed your order online, you will be given a tracking number once your delivery is dispatched. 

  • UK orders - Click here to enter your tracking number and track your order. 
  • Ireland orders - Click here to enter your tracking number and track your order.

If you placed your order with one of our branches or via our e-trading portal, please contact your account manager or local branch to track your order

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