Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

My business is VAT exempt. How do I get my VAT back?

If your business is VAT exempt, you need to contact our customer care team who can put you in touch with the Macfarlane Packaging finance department.

To register with us as a VAT exempt business, you will need to provide a VAT exemption certificate. Once you are registered as a VAT exempt business, you will be able to claim back any VAT you have paid when purchasing your packaging.

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