Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

How will I receive an invoice?

Once your order has been delivered, we’ll automatically send an invoice to you via email. 

You can also request or view historic invoices: 

  • If you buy packaging directly from our website, you will be able to view and download your invoice(s) from your online account. 
  • If you use our e-trading platform, your invoices will automatically appear on your account. You can also request for them to be sent to you via email. 
  • If you’re purchasing via our local branches, you can contact them to request a copy of a past invoice.  

If you are one of our regional distribution centre / local branch customers, you can opt for consolidated invoicing. This is where we send you get one invoice per month for all deliveries. 

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