Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

How can I pay for my order?

Customers who buy directly via our website can check out using their online account. If you don’t have an account, you will be prompted to create one before proceeding with your order. You can also create one here. 

We accept the following payment methods via our website: Visa, Mastercard, Switch, Visa Electron and Debit Cards, PayPal and credit accounts payments (subject to status). We also accept Apple, Google and Amazon Pay. Read our terms and conditions for more information. 

Customers who buy via our regional distribution centres can can provide a Purchase Order and then make payment in line with your credit terms, if you have credit terms agreed. You can also opt to pay via bank transfer, cheque or credit and debit card.

Customers who use our e-trading platform will see invoices automatically appear on your account and automated payments can be triggered if you sign up for the self-invoicing and payment suite.

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