Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

What is the difference between manual, semi-automated and fully automated packing processes?

The difference between manual, semi-automated and fully automated packing processes is the level of human involvement in the packing process:

  • Manual packing processes – this is when the packaging process is completed entirely by hand by a packer. The packer would be responsible for assembling the packing (e.g. a cardboard box or bag), dispensing and inserting any protective material (like bubble wrap), and sealing it (with packing tape).
  • Semi-automated packing processes – this is when the packing process is part manual and part automated. For example, an operator may start the process but an automated packing system may finish it.
  • Fully automated packing processes – this is when the complete packing process is automated from beginning through to completion. This could include everything from picking, packaging application and palletisation for dispatch.
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