Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

How do I place an order?

There are several ways you can place an order with Macfarlane Packaging.

Shop online - the quickest and easiest way is to buy online. Why not check out our best-selling categories?

To buy online you either need to create an account or log in to your account. Next, add the packaging you want to buy to your basket and head to the checkout. You can choose to pay via debit or credit card, via PayPal or on account, if you have a credit account with us.  We also accept Apple, Google and Amazon Pay.

Order with your local Macfarlane Packaging branch - if you’re an existing branch customer or want to speak to someone local, speak to your nearest Macfarlane regional distribution centre. Our RDCs can take orders via phone and email.

Use our e-trading portal - if you’re registered to use our e-trading portal you can log on to place your order here.

The above applies to our customers in the UK and Ireland. If you’re looking for packaging to be delivered elsewhere, see question “Can I place an order from overseas?”.

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