Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

Can I open a trade account with Macfarlane Packaging?

Yes, you can apply for a trade account with Macfarlane Packaging. 

Online / web trade accounts - if you are buying from our website and are a business representative that spends at least £500 a year on packaging, you can register for an online trade account with us. Signing up for our trade account is quick and easy and will allow you to access a host of benefits including trade pricing, exclusive promotions and support from a dedicated account manager.

Credit accounts/terms – all our customers can apply for credit terms! Whether you buy online or via one of our regional distribution centres, you will need to complete a credit check form. This is then reviewed by our finance department. Subject to approval, you will be given a credit facility to buy “on account” up to your agreed credit limit. If you buy online, your credit limit can be made available to you as a payment method at checkout. 

E-trading accounts – if you’re buying for multiple sites, want to integrate ordering with your systems or want to buy custom products online, our e-trading platform may be for you.  You gain a 24/7 access to all your packaging needs, including the ability to place orders, view your order history, invoices and monitoring your packaging material usage. If you would like to sign up, speak to your account manager.

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