The Unboxing Survey 2025

10 years of unpacking consumer opinions on packaging

Our tenth annual unboxing survey has unpacked the online shopping experience of consumers once more.

The survey provides a valuable barometer into how consumers experience ecommerce packaging, at a time when expectations are higher than ever. 

 

Click here to take a look at our Unboxing highlights

A sneak peek at our highlights

The 2025 unboxing survey saw consumers review packaging from an extensive range of sectors spanning

fashion and beauty through to automotives and electronics.

This year, just over 70% of responses were about packaging from these four sectors:

24% health & beauty

20% fashion

15% home & garden

12% food & drink

52%

say there's no clear recycling labelling

53%

say they won't pay more for sustainable packaging

80%

say they are satisfied or very satisfied with their unboxing experience

Download full survey results

How Macfarlane can help you optimise your packaging to deliver a memorable unboxing experience

How Macfarlane can help you optimise your packaging to deliver a memorable unboxing experience

The Packaging Optimiser

Our unique Packaging Optimiser tool can show you what your packaging is costing you and the environment. See its impact across six key areas in your supply chain from storage through to transport customer experience.

 

Innovation Labs

With two state-of-the-art Innovation Labs, we can help you solve challenges and create your ideal unboxing experience. Your packaging will be brought to life by on-site designers, production finish samples, industry standard testing and even mixed-reality demonstrations.

Eco-friendly and sustainable products

Our huge range of packaging has been designed with sustainability in mind. Choose from options that are recyclable and contain recycled content and use just the right amount of material to protect your products while minimising your environmental impact.

Optimised packaging designs

Our team of experts can help you optmise your packaging designs so you can get the most out of it. The tweaks we make to your designs can hlp improve pallet yields, reduce material used in manufacturing, help prevent damages and even cut the CO2e associated with your packaging.

Packaging optimisation - the key to

balancing cost and sustainability

How Macfarlane can help you optimise your packaging to deliver a

memorable unboxing experience

The Packaging Optimiser

Our unique Packaging Optimiser tool can show you what your packaging is costing you and the environment. See its impact across six key areas in your supply chain from storage through to transport customer experience.

The Packaging Optimiser

Our unique Packaging Optimiser tool can show you what your packaging is costing you and the environment. See its impact across six key areas in your supply chain from storage through to transport customer experience.

The Packaging Optimiser

Our unique Packaging Optimiser tool can show you what your packaging is costing you and the environment. See its impact across six key areas in your supply chain from storage through to transport customer experience.

The Packaging Optimiser

Our unique Packaging Optimiser tool can show you what your packaging is costing you and the environment. See its impact across six key areas in your supply chain from storage through to transport customer experience.