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IT Helpdesk Analyst

Macfarlane Group UK Ltd

IT Help Desk Analyst
Location: Coventry Head Office or Milton Keynes site
Salary: Up to £28,000 (Experience-dependent) + Bonus & Flexible Benefits Package
Hours: 37.5 per week (Monday to Friday)
Are you a skilled IT Helpdesk or Service Desk analyst experienced in System Support, 1st/2nd line support, and Active Directory?
We're seeking an IT Helpdesk Analyst to join our inhouse team, offering a prime opportunity for professional growth within a dynamic & growing business. As a vital team member, you'll handle 1st & 2nd Line support, engaging with new technologies for internal users.
IT Help Desk Analyst Responsibilities:
Provide comprehensive support for multiple IT systems, meeting agreed SLAs
Take ownership of technical support issues from identification to resolution.
Proactively address issues detected by Network and Security Monitoring
Troubleshoot, diagnose, and resolve user challenges
Conduct networking troubleshooting and administration
Collaborate with the wider IT team to resolve incidents and issues
Manage incidents and contribute to knowledge base articles
Occasionally provide onsite Technical Support at other sites
Work as part of a team roster within a limited shift and hybrid working system
About You:
Enthusiastic and collaborative, with a positive, proactive attitude
Committed to delivering exceptional customer satisfaction
Capable of working independently and as part of a team, with strong analytical skills
Articulate with excellent written and verbal English communication skills
View challenges as opportunities for learning and growth
Possess a solid academic background and a passion for technology
Previous experience in Helpdesk support (Telephone/Email/Face-to-Face)
Proficient in Active Directory and Office 365 Management
Able to thrive under pressure
Reside within a 30-minute drive of either Coventry Head Office or Milton Keynes site.
Possess a valid UK driving license (Essential)
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
IT Help Desk Analyst Core Skills and Requirements:
End-user configuration for Windows 10/11 and Microsoft 365.
Basic understanding of Microsoft applications/software.
Familiarity with Active Directory and networking principles.
Excellent communication skills and proactive attitude.
Strong problem-solving abilities.
Our Benefits:
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: – 

  • 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
  • Additional Holiday purchasing scheme (run annually)
  • Contributory pension scheme & life insurance
  • Free parking at most of our site locations
  • Annual (company paid) volunteering day
  • Employee assistance program to support & advise with well-being & any issues
  • Extensive range of training/development & potential progression opportunities
  • Employee discount scheme (discounts on several major retail/leisure brands)
  • Simply Health/Dental Cover option or BUPA cover for qualifying roles
  • Enhanced HR policies relating to various employee rights & entitlements
  • Financial support with eye-tests/purchasing glasses (DSE users only) 

Apply Today:
If you're ready to take on this exciting opportunity and grow with us, please submit your CV online whereby you can expect to hear from us swiftly if selected for interview.