How do I make a complaint to Macfarlane Packaging?
If you’re unhappy with Macfarlane Packaging’s product or services, and would like to make a complaint, there are several ways you can do so. These include:
-
Via phone – please call 0800 2 88 88 22 in the UK or +353 (404) 37370 in Ireland between 9am and 5.00pm.
-
Via email – please email customercare@macfarlanepackaging.com.
-
Via feedback forms – you can choose to submit your feedback to our online customer feedback forms, which can be found by clicking here.
-
Via Trustpilot – you can leave reviews on our Trustpilot page.
-
Via LiveChat – you can speak to our customer service agents during working hours – from 9am to 5pm, Monday to Friday.
Our team aim to acknowledge any formal complaints within two working days and resolve them within 7 working days, subject to the nature of the complaint.