Frequently Asked Questions

Find answers to common queries about placing orders, managing your account, delivery and returns, payment options, and general information. If you need further assistance, please contact our customer service team.

Are the delivery fees different online compared to if I buy offline?

Sometimes delivery fees will differ online vs. online. This is because our regional distribution centres use their own transport and site-dependent couriers. Therefore, delivery costs aren’t always the same. 

Typically, our regional distribution centres will offer free delivery on orders above £150. For small orders, there may be a delivery charge. Please speak to your local branch for more information. 

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