Delivery Information

We will process and dispatch orders received before 4.30pm for next business day delivery (subject to stock availability).

For example: Order on Monday before 4.30pm for next day delivery, your order will be despatched Monday evening for delivery on Tuesday, given stock is available.

Orders received after 4.30pm will be processed and dispatched the following business day.

For example: Order on Monday after 4.30pm, your order will be processed and despatched on Tuesday, subject to stock availability.

Orders received after 4.30pm on a Friday will be processed and dispatched the following business day. Please note that we do not process orders during UK bank holidays. Orders will be processed on the first working day following the bank holiday. 

*Please note: selected products shown on our UK website are sourced from multiple locations within the wider Macfarlane Group. In this instance, cut off times and lead times may vary compared to our standard cut off time shown above. In this instance, we will aim to notify you at checkout or alternatively, our customer care team will call you to inform you. Where products are sourced from elsewhere in our Group, split deliveries may apply

Deliveries by Couriers

• Our courier partners usually deliver between 8am and 6pm.
• Please open and fully check the contents of your delivery before signing to confirm receipt.
• Mistakes cannot be rectified unless noted at the point of accepting your delivery.
• If you are a business, with differing office hours, please make sure someone is available to accept the order between the above hours.
• A responsible person must be available at your nominated delivery address.
• Our courier will attempt to deliver once. After this, it is the customer's responsibility to rearrange the delivery or collect the order from the local depot.
• Depending on the size of your order, deliveries may arrive on a pallet.

Next Business Day Service

At the moment, our next business day service is only available at checkout to customers with UK mainland delivery addresses. 

If you’re in Ireland and need a next business day service, please contact our friendly team on +353 (404) 37370.

Out of Stock Situations

We work very hard to minimise stock shortages and receive frequent deliveries from our suppliers.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch your order as soon as possible. This does not breach your rights to cancel the order for a full refund if required, in line with our terms and conditions. 

Clearance Stock

We occasionally offer some great deals on clearance stock. 

As we do not hold all clearance stock on site, we apply a 5 day lead time to entire orders containing clearance stock items.

Collection Policy

Collections are available on request only. 

Please contact us if you would like to arrange a collection.

• UK – 0800 288 8822
• IE - +353 (404) 37370

When making a collection at any of our locations, you must show photographic identification (e.g. a driving licence or passport) and have evidence of your order number.

Delivery Times

We are unable to guarantee a specific time of delivery by the courier, though we do typically suggest a 2 hour window for delivery. 

Please note we cannot deliver to PO Box Addresses.