Delivery Information

Quick, convenient delivery to suit your business

At Macfarlane Packaging, we offer a wide range of delivery services and options to suit you business. Depending on where you’re based, we’ll either deliver your packaging via our courier partners or on our own delivery fleet. You can rest assured your packaging is in the safest of hands. 

 

The below information relates to deliveries for orders placed on macfarlanepackaging.com only.

UK Delivery

Cut off time for UK deliveries 

Orders Received Mondays - Fridays Before 4.30pm

We will process and dispatch orders received before 4.30pm for next business day delivery (subject to stock availability).

 

For example: Order on Monday before 4.30pm for next day delivery, your order will be despatched Monday evening for delivery on Tuesday, given stock is available.

Orders Received Mondays - Fridays After 4.30pm

Orders received after 4.30pm will be processed and dispatched the following business day.

For example: Order on Monday after 4.30pm, your order will be processed and despatched on Tuesday, subject to stock availability.

 

Orders Received on Weekends or UK Bank Holidays 

Orders received after 4.30pm on a Friday will be processed and dispatched the following business day. Please note that we do not process orders during UK bank holidays. Orders will be processed on the first working day following the bank holiday. 

*Please note: selected products shown on our UK website are sourced from multiple locations within the wider Macfarlane Group. In this instance, cut off times and lead times may vary compared to our standard cut off time shown above. In this instance, we will aim to notify you at checkout or alternatively, our customer care team will call you to inform you. Where products are sourced from elsewhere in our Group, split deliveries may apply

Delivery Services & Charges to UK Mainland Destinations

Order Value
 
How Long it Takes  
 
How Much it Costs  
 

below £100 ex. VAT

 

Next business day

3 working days

 

£15.95 ex. VAT

£12.95 ex. VAT

 

below £150 ex. VAT

 

Next business day

3 working days

 

£12.95 ex. VAT

£9.95 ex. VAT

 

above £150 ex. VAT

 

Next business day

3 working days

 

£9.95 ex. VAT

FREE

 

Delivery Services and Charges to OTHER UK Destinations

Delivery Area
 
Postcodes
 
Delivery Time
 
Cost
 

Scottish Highlands

& Scottish Islands

 

All AB postcodes, FK19 – 21, all IV

postcodes, KA27 - 28, KW1 - 17, all PA

postcodes, PH1 – 2, PH15 - 50

 

 2-5 business days

 

£20.25 ex. VAT

 

Outer Hebrides

 

All HS postcodes

 

2-5 business days

 

£37.50 ex. VAT

 

Isle of Man, Isle of Wight,

Guernsey & Jersey

 

All postcodes

 

2-5 business days

 

£33.50 ex. VAT

 

Key information about deliveries of online orders

Deliveries by Couriers

  • Our courier partners usually deliver between 8am and 6pm.
  • Please open and fully check the contents of your delivery before signing to confirm receipt.
  • Mistakes cannot be rectified unless noted at the point of accepting your delivery.
  • If you are a business, with differing office hours, please make sure someone is available to accept the order between the above hours.
  • A responsible person must be available at your nominated delivery address.
  • Our courier will attempt to deliver once. After this, it is the customer's responsibility to rearrange the delivery or collect the order from the local depot.
  • Depending on the size of your order, deliveries may arrive on a pallet.

Next Business Day Service

At the moment, our next business day service is only available at checkout to customers with UK mainland delivery addresses. 


If you’re in Ireland and need a next business day service, please contact our friendly team on +353 (404) 37370.

Out of Stock Situations

We work very hard to minimise stock shortages and receive frequent deliveries from our suppliers.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch your order as soon as possible. This does not breach your rights to cancel the order for a full refund if required, in line with our terms and conditions. 

Clearance Stock

We occasionally offer some great deals on clearance stock. 


As we do not hold all clearance stock on site, we apply a 5 day lead time to entire orders containing clearance stock items.

Collection Policy

Collections are available on request only. 

 

Please contact us if you would like to arrange a collection.

When making a collection at any of our locations, you must show photographic identification (e.g. a driving licence or passport) and have evidence of your order number.

Delivery Times

We are unable to guarantee a specific time of delivery by the courier, though we do typically suggest a 2 hour window for delivery. 

 

Please note we cannot deliver to PO Box Addresses.